Privacy Policy

Introduction

Welcome to the official website of Heraa Community Development Association.

At Heraa Community Development Association, we are committed to protecting the privacy of our website visitors, donors, volunteers, partners, beneficiaries, and supporters. We believe that safeguarding personal information is an essential part of maintaining the trust placed in our organization.

Heraa Community Development Association is a non-profit humanitarian and development organization operating under the legal umbrella of Asia Voice for Human Rights Berhad, a Malaysia-registered organization dedicated to strengthening human rights organizations and empowering vulnerable communities at the local, regional, and international levels.

This Privacy Policy explains how we collect, use, store, protect, share, and otherwise process your personal information when you visit our website, make a donation, register for an event, volunteer, submit an inquiry, apply for opportunities, or otherwise interact with our digital services.

1. Scope of this Privacy Policy

This Privacy Policy applies to all users of the Heraa Community Development Association website, including:

• Website visitors
• Donors
• Volunteers
• Partners
• Newsletter subscribers
• Job applicants
• Individuals completing online forms
• Any person interacting with our online services

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide

This may include:

• Full name
• Email address
• Telephone number
• Country or mailing address
• Organization or company name (where applicable)
• Event registration details
• Volunteer application information
• Partnership inquiries
• Employment application information
• Messages, inquiries, and correspondence
• Donation details, including donation amount, date, frequency, and preferred currency
• Any additional information you voluntarily provide

For your security, Heraa Community Development Association does not store credit card numbers, card verification values (CVV), or other sensitive payment credentials on its servers. Payment information is processed securely by trusted third-party payment service providers.

Information Collected Automatically

When you visit our website, we may automatically collect technical information, including:

• IP address
• Device type
• Browser type and version
• Operating system
• Language preferences
• Pages visited
• Date and time of your visit
• Time spent on the website
• Referral source
• Approximate geographic location based on IP address
• Cookie and similar technology information

3. How We Use Your Information

We may use your personal information to:

• Process donations and issue donation receipts
• Verify and administer financial transactions
• Communicate with donors regarding their contributions
• Respond to inquiries and requests
• Register volunteers and event participants
• Manage humanitarian and development programs
• Improve the functionality and performance of our website
• Send newsletters, updates, and campaign communications where permitted by law and consistent with your preferences
• Measure the effectiveness of fundraising and awareness campaigns
• Enhance our digital services and user experience
• Detect, prevent, and investigate fraud, abuse, or unauthorized access
• Protect the rights, safety, and security of Heraa Community Development Association, our supporters, and the public
• Comply with applicable legal, regulatory, accounting, and reporting obligations

We may also generate anonymous or aggregated statistical information that does not identify any individual and use it for research, reporting, and organizational improvement.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve user experience, remember user preferences, analyze website performance, and support our communication and fundraising activities.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

5. Analytics and Advertising Technologies

We may use trusted third-party services, including but not limited to:

• Google Analytics
• Google Tag Manager
• Meta Pixel
• Google Ads Conversion Tracking
• Similar analytics and advertising technologies

These tools help us understand website usage, improve website performance, measure campaign effectiveness, and better serve our supporters.

6. Sharing Personal Information

Heraa Community Development Association respects your privacy and does not sell, rent, or trade your personal information.

Your information may be shared only when necessary:

• With trusted service providers assisting us in website hosting, email communications, analytics, cloud storage, or technical support
• With secure payment processors for donation transactions
• With banks and financial institutions when necessary to process payments
• With Asia Voice for Human Rights Berhad and affiliated entities for governance, compliance, administrative, operational, or reporting purposes
• With government authorities, regulators, or law enforcement agencies where required by applicable law
• With your explicit consent where applicable

All third-party service providers are required to maintain appropriate confidentiality and security measures and may use personal information only for authorized purposes.

7. Donations and Payment Processing

Donations made through our website are processed by trusted third-party payment providers that comply with internationally recognized security standards.

Heraa Community Development Association does not collect or store sensitive payment information such as complete credit card numbers, security codes, or payment authentication credentials.

Donation records may be retained for accounting, auditing, tax, legal, and regulatory compliance purposes.

8. International Data Transfers

Because Heraa Community Development Association operates internationally and collaborates with partners and service providers in multiple jurisdictions, your personal information may be processed or stored in Malaysia or other countries where our authorized service providers operate.

Where international transfers occur, we take reasonable measures to ensure that personal information receives an appropriate level of protection consistent with applicable data protection laws.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, regulatory, accounting, or reporting obligations.

When personal information is no longer required, it will be securely deleted, destroyed, or anonymized where appropriate.

10. Information Security

Heraa Community Development Association implements appropriate administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

While we take reasonable precautions to safeguard personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where permitted by law
• Request restriction of certain processing activities
• Object to specific processing activities
• Withdraw consent where processing is based on consent
• Request a copy of your personal information in an appropriate format where legally available
• Unsubscribe from newsletters or marketing communications at any time

We will respond to privacy requests within a reasonable timeframe and in accordance with applicable legal requirements.

12. Children’s Privacy

Heraa Community Development Association is committed to protecting children’s privacy.

We do not knowingly collect personal information from children except where necessary to support our humanitarian activities or where consent has been obtained from a parent, guardian, or legal representative when required by applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites or online services.

Heraa Community Development Association is not responsible for the privacy practices, policies, or content of external websites, and we encourage users to review the privacy policies of those websites before providing personal information.

14. Changes to this Privacy Policy

Heraa Community Development Association may revise this Privacy Policy periodically to reflect changes in legal requirements, technology, or organizational practices.

Any updates will be published on this page together with the revised “Last Updated” date. Continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.